Travel World International T/A Jewels of the World.
All bookings made with us are confirmed subject to acceptance
of the fair trade agreement below.
Your contract is with Travel World
International Limited. We are a member of The Association of British
Travel Agents ABTA No: G2489. We also hold an Air Travel
Organiser’s License granted by The Civil Aviation Authority (CAA),
ATOL no 3757. The air flights and holidays booked with us are ATOL
protected. In the unlikely event of our insolvency, the CAA will
ensure that you are not stranded abroad and will arrange to refund any
money you have paid to us for an advance booking. For further
information visit the ATOL Website at www.atol.org.uk. |
1 Reservations
Reservations can be made over the telephone, by postal or electronic mail, via
internet, in person, or through an appointed travel Agent, without any
obligation. For a firm confirmation of your booking a non- refundable deposit is
required. This is £75 per person. For all bookings made within 8 weeks before
departure date the full amount is due at the time of booking. On receipt of a
deposit or full payment we will issue and send a confirmation invoice in
exchange. Your confirmation invoice will show your booking and payment details.
If the booking is made through one of our appointed travel agents, any money
paid to these agents in respect of a booking with us, is held by the agent as an
agent of Travel World International Ltd.
2 Payments
If you only paid a deposit then you must pay the balance on the due date to
avoid cancellation of your booking. This is usually 8 weeks before your departure
date or as soon as you made your booking, if the booking is made within eight
weeks to your departure; Unless otherwise is agreed in writing.
All payments via card incur a surcharge at the following rate:
Credit cards @ 2%
Debit cards @ 1%
3 Amendments/alterations to a booking by you (the client)
We will do our best to amend or alter your booking according to your request
but cannot guarantee to do so, as this may depend on the availability or the
rules of our suppliers. Amendments or alterations are subject to a minimum of
£15 administration charge.
4 Cancellation by you, the Client
Cancellation of your booking may be made any time but must be notified in
writing and made by the person who signed the booking form. The cancellation
charges will depend on the time your written notification is received and it will
be levied as below:
|
Days prior to departure |
Charges |
|
More than 56 days |
Deposit only |
|
56 to 31 days |
50% |
|
30 to 21 days |
75% |
|
20 to 01 days |
100% |
There may be exception to these charges for higher fare excursion, club or
business class flight tickets which are more flexible. Please enquire when you
book.
5 Cancellation or amendment by us (The Company)
We always try to avoid any changes to your booking. However, this may
become necessary, as we cannot foresee changes many months in advance
when we plan our holidays. Flight timings shown in the brochures or leaflets are
for guidance only and may change. The confirmed final timings will be shown on
your flight tickets and should be checked when you receive them. If minor
changes other than flight timings happen before your departure we will tell you
before you leave. On inclusive holidays occasionally it may be necessary to
make a more major change. These can be either changing your resort or
accommodation. If this is the case, we will always offer you an alternative
holiday of equivalent or superior quality and we will pay you compensation
according to the table below. You may accept the change and receive
compensation or you can cancel your holiday and receive full refund with the
appropriate compensation as shown on the table below. If we have to change
your holiday arrangements on your departure date, after you depart or when
you are in the resort we will try to place you in a similar or higher standard
accommodation in the same or similar resort and pay you compensation as
below. You have no right to cancel your holiday after you depart or while in the
resort if we offer you a suitable alternative.
We reserve the right to substitute alternative carriers and Aircraft.
Compensation Table (Packages Only).
|
Our Notice Period. |
Compensation |
|
More than 42 days |
None |
|
29 to 42 days |
£10 |
|
15 to 28 days |
£15 |
|
1 to 14 days |
£20 |
|
On departure date or at resort |
£25 |
Important Note
Compensation arrangements do not apply to circumstances which are beyond
our Control. We can cancel your holiday in the following circumstances: War,
Threat of war, riots, civil strife or terrorist activity, industrial disputes, natural or
nuclear disasters, fire, Airport closures, bad weather conditions and similar
events beyond our control.
6 Our responsibility
We arrange contracts for accommodation and other local services with suppliers
who in our belief are reputable companies and run safe and efficient businesses.
We accept responsibility and pay compensation if our suppliers fail to provide
the services they agreed to provide if these services formed part of the package
sold to you when booked. We will accept liability for claims for personal injury
arising as a result of our staff or suppliers being negligent while in the course of
their employment or contract. We cannot accept liability in such cases;
| a. |
If you or any member of your party is at fault. |
| b. |
If the failure is the fault of some one else not connected with providing
services which make up the holiday we have confirmed to you. |
| c. |
Any unusual or unexpected circumstances beyond our control which we could
not avoid even if we had taken reasonable care. |
| d. |
Any event which neither we or our suppliers could not help, expect or
prevent. |
We will offer all the help we can, if you suffer any difficulty while you are on
holiday. If you suffer illness, personal injury or death during your holiday,
through no fault of your own arising out of an activity which may not be part of
your holiday arrangement with us, we will help sorting out a claim you may have
which may include translation services, communicating with local authorities,
recommending foreign lawyers if this is appropriate. Our costs in respect of the
above will not exceed £5000 in total. We cannot however accept liability for any
payment unless you have told us within 90 days of the incident that you want
to make a claim and we have given our written permission. We may ask you to
pay back any amount we paid, if your claim is successful or you have suitable
legal indemnity insurance.
If our suppliers can exclude or limit their liability under any international
convention, we will rely on the relevant exclusions or limitations. Any
compensation we pay for claims against us, other than personal injuries, will not
be more than three times the cost of your holiday.
7 Air and sea carriers
The liabilities of Air and Sea carriers are generally governed by the Warsaw
convention, Hague protocol or Athens Convention. We have to rely on the terms
and limitations contained in these conventions. Air and Sea carriers produce
conditions of carriage which become part of your booking conditions both with
us and the relevant carrier. Your booking is taken accordingly. You can obtain a
copy from us, your agent or the carrier.
8 Brochure accuracy
In our printed brochures and leaflets the resort and accommodation descriptions
are being checked before printing. Planning our holidays have to be done many
months in advance and may not reflect the true situation at the time you are on
holiday. Hoteliers and suppliers may withdraw or change a facility temporarily or
otherwise, for local reasons, some of the out-door facilities may not be open
early or late in the season or in the winter or some in-door facilities may be kept
closed in summer. Some advertised amenities including sports facilities may carry
a local charge. Some facilities may be curtailed as some may be improved. These
are beyond our control. When we are told of any significant changes we will
let you know before you leave.
9 Travel Insurance
It is a condition of the booking that you take the travel
insurance we recommend or arrange insurance yourself, offering comparable or
better cover. Insurance premium will be automatically added to your final invoice
unless details of your insurers are given to us.
10 Travel Documents
It is the responsibility of the client to ensure that passports, visas, vaccination
certificates or other necessary travel documents are valid for the entire journey.
If we or the carrier are fined as a result of you holding incorrect documents you
may be asked to pay this amount.
11 Baggage
Liability for baggage while in the hands of air or sea carriers is governed by
international conventions. We have to rely on the limitations of these
conventions. Any claims of missing or damaged baggage should be done
following the rules and conditions of carriage. These are usually at the back of
your flight tickets or provided by the airline in another form. We accept
responsibility if your baggage is lost or damaged while it was under our control
and our negligence can be proved. We do not accept liability for high value
items. We will pay up to a maximum of £300. Please insure your valuable items
separately.
12 Behaviour
We can end your holiday if you or any member of your party behaves or proves
likely to behave in a manner to cause danger, damage or distress to other
customers, employees, accommodation or any one else. If your holiday is ended
for this reason we are not liable to complete your holiday arrangements , make
any refunds or compensation or any other costs you have to pay or fines
imposed by the authorities of the country you are visiting. We cannot accept
liability for the behaviour of others in your accommodation or flight, or if you are
not allowed to use certain local facilities due to unsuitable behaviour.
13 Problems Abroad
For all the inclusive holidays taken with our company we want to attend any
problems promptly and locally when they happen, so your holiday is not spoilt.
While you are on holiday on an inclusive tour you must report any problems you
have immediately to our local representatives who will try to solve most of the
problems on the spot, and prevent your holiday being spoilt. Unless there is a
valid reason why you failed to report your complaint in the resort we will not
consider ourselves to be liable for those complaints. If your problem cannot be
sorted out by our visiting representative you should record it on a holiday report
form, which will be given priority attention in our local office. If we still cannot
solve the matter to your satisfaction when you return you should write to our
Head office in the UK within 28 days of returning home. We cannot accept
liability for claims not raised or reported while on holiday, unless there was a
valid reason not to do so.
14 Arbitration
Disputes arising out of, or in connection of this contract which cannot be
resolved amicably, may (if the customer wishes) be referred to arbitration, an
inexpensive scheme devised by ABTA but administered independently by the
"Chartered Institute of Arbitrators". This is an arbitration scheme on documents
only. It does not apply to claims in excess of £1500 per person or £7500 per
booking form, or to claims in respect of personal injury or illness or the
consequences resulting out of injury or illness. To seek arbitration under this
scheme, written notice must be made within nine months after the return date.
15 Jurisdiction
This contract is subject and should be interpreted under the United Kingdom Courts.